01Operator and scope
Chancelet is operated by FarSight Technology HK Limited, a company located in Hong Kong.
This policy applies to the Chancelet iPhone app, Apple Watch app, chancelet.com website, and support communications.
02Information processed by the apps
Chancelet does not require an account. The current apps do not contain advertising, analytics, tracking, third-party analytics SDKs, or a remote results service.
Theme selections, local result state, and app preferences are processed on your devices. Chancelet does not receive this information on company servers.
03iPhone and Apple Watch communication
The paired iPhone and Apple Watch use Apple's WatchConnectivity framework to exchange theme identifiers, theme revision, activation status, source, and a timestamp. These messages are used to activate the selected theme and remain within Apple's paired-device communication system; Chancelet does not send them to company servers.
04Website and support information
When you visit the website, our hosting and security provider may process standard request information such as IP address, browser and device information, requested pages, timestamps, and security events to deliver and protect the site. Chancelet does not use advertising pixels or analytics cookies.
If you email us, we receive the email address you use, your message, and any information or attachments you choose to provide. Please avoid sending information that is not needed to resolve your request.
05How information is used and shared
We use information only to provide and secure the website, respond to support requests, diagnose problems, maintain the service, and comply with legal obligations.
We do not sell personal data, share it for targeted advertising, or use it to track you across other companies' apps or websites. Information may be handled by service providers that support website hosting, security, and email, including Cloudflare for website delivery, or disclosed when required by law or necessary to protect rights and safety.
Service providers may process information in locations outside Hong Kong under their own infrastructure and contractual safeguards.
06Retention and security
Device-local settings remain until you change them, reset the app, or remove the app. Support correspondence and website security records are kept only for as long as reasonably necessary for support, security, record-keeping, and legal obligations, then deleted or anonymised where practicable.
We use reasonable administrative and technical safeguards, and require service providers to protect information they process for us. No method of storage or transmission can be guaranteed completely secure.
07Your choices and rights
You may remove device-local Chancelet information by changing the relevant setting, resetting the app where available, or deleting the app. You can stop support correspondence by not sending further messages.
Subject to applicable law, you may request access to or correction of personal data we hold about you, or ask us to delete information that is no longer required. We may need to verify your identity before completing a request.
Privacy requests: support@chancelet.com
08Children
Chancelet is not directed to children, and we do not knowingly collect personal data from children through the apps. If you believe a child has sent personal information to support, contact us so we can review and delete it where appropriate.
09Changes and contact
We may update this policy when the product, providers, or law changes. The revised policy will be posted here with a new effective date. Material changes will be highlighted through an appropriate notice where practicable.
For privacy questions, contact FarSight Technology HK Limited at: support@chancelet.com.